How to ship sold items and follow the delivery – for buyers and sellers.
How do I ship?
After a sale you mark the item as shipped: pick the carrier and enter the tracking number. If you ship without tracking, you have to actively confirm the risk.
Tracking
As soon as a tracking number is stored, buyer and seller see the current shipment progress right on the purchase or sale page. The status updates automatically, without reloading.
Expected delivery date
For shipments with Swiss Post we show the expected delivery date as soon as it is available.
Integrated shipping label
You can create the franked shipping label directly at Fundort only for shipping with Swiss Post and download it as a PDF – the tracking number and franking are generated automatically, and the postage is charged to you as the seller. If the button says “simulated”, the label is still a test copy: placeholder PDF and placeholder tracking number, no postage, not usable for an actual shipment. For other carriers (e.g. DPD, DHL, UPS) you create the label at the provider as usual and enter the tracking number at Fundort yourself.
Automatic flow for protected purchases
For purchases with buyer protection, the shipment status advances the process automatically: once Swiss Post confirms drop-off, your shipment counts as proven. Delivery starts the buyer's protection period – the receipt does not need to be confirmed separately. During the protection period the buyer can open a buyer-protection case if there is a problem; afterwards the payment is released to the seller.
Fraud scheme with third-party shipping labels
A known scam: after the purchase a buyer aggressively pushes for shipping and sends you a ready-made shipping label, asking you to use exactly that one. The label then does not name you as the sender or carries a manipulated barcode. After shipping, the buyer claims never to have received anything – and you cannot provide valid proof of shipment. So never use a label supplied by the buyer. Create the label through Fundort (then you are registered as the sender and have a real tracking number) or ship with your own account and enter your own real tracking number. In a dispute, Fundort decides based on provable shipment, not on a claim.
When is shipping available?
Shipping via Fundort exists only within a price range — the current amounts are on the fees page. For very cheap items the payment and handling costs are out of proportion to the value; for very expensive ones the amount exceeds the range in which we can carry buyer protection. Below and above it we therefore do not offer the shipping option at all: such listings run via pickup only.
That does not make shipping forbidden. Buyer and seller may still agree on it in the chat. The shipment then runs entirely outside Fundort. Payment goes directly from person to person, with no escrow — and buyer protection does not apply. Concretely: if the parcel does not arrive, arrives damaged, or the item does not match the description, there is no refund via Fundort, no claim and no dispute resolution. You have to settle it directly between you, in court if need be. Such a shipment is at both parties’ own risk; Fundort accepts no liability whatsoever. Anyone doing so should know the other party — if something goes wrong, there is no backing from Fundort.
